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Tickets

Hotline: 030/20 60 70 88 99
Premium: 030/20 60 70 88 44
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Information

The Venue

FAQ - Events

What are the age restrictions for events at the Mercedes-Benz Arena?

Children and adolescents under 16 years must be accompanied by an adult aged 18 or over who is a Custodial Person or has been named a Person with Parental Power. The accompanying person must have a valid ticket for the event. Children under 6 years only have access to the arena if they are accompanied by an adult at any time. 

Where can I find information on the events scheduled at the Mercedes-Benz Arena?

You can find all confirmed events for the Mercedes-Benz Arena here

I heard that artist XY is playing at the Mercedes-Benz Arena, but I can’t find anything on the website.

If an event is not listed in our event calendar, it has not been confirmed. 

Can you organize a Meet & Greet?

No. Meet & Greets are only available at selected events and are organized by the promoter. Usually, Meet & Greets will be sold or given away in competitions prior to the show. 

Can I bring a present or a letter for an artist performing at the Mercedes-Benz Arena?

Yes, usually you can hand your letter or present to the staff at the entrance. We will arrange for it to be taken to the artist management. 

Who is the support act for a certain show?

It is not always known whether there will be a support act for a concert or show. We recommend checking the event page on our website prior to the show or visiting our Facebook page. You can also contact our ticketing team (phone: +49 (0) 30 / 20 60 70 88 99). 

FAQ - Your Visit

What time do the doors open for events at the Mercedes-Benz Arena?

Usually, doors open two hours before the show starts, however there may be deviations for certain events. Please check your ticket or our website. For regular season games of the Eisbären Berlin, doors open 1.5 hours before the game. For games of ALBA BERLIN, doors usually open one hour prior to tip-off. Please note that entry will only be granted with a valid ticket, which loses its validity when leaving the arena. 

When should I arrive for an event at the Mercedes-Benz Arena? What if I’m late?

We recommend arriving early. Event timings can always change, even on the day of the event. Give yourself plenty of time to get to the arena, find a parking spot, reach your seat, etc. For some events, you can’t enter until a suitable break in the performance.  

Can I bring my own food and drinks into the venue?

Guests may not bring any food and/or beverage items into the Mercedes-Benz Arena. Exceptions are made for customers with specific dietary needs due to medical conditions. The presentation of a medical certificate or an appropriate ID is required. Nourishments for infants and young children are allowed as well.

Can I take a bag / a backpack / an umbrella into the arena?

Oversized luggage such as travel bags are not allowed at the Mercedes-Benz Arena. Backpacks and umbrellas can be taken into the arena but have to be left at the cloakroom. 

Can I bring a camera / video camera?

The decision concerning photo and video cameras is made by the promoter of the event. Usually, camera phones as well as small, compact digital cameras are okay to bring and use. Video cameras as well as SLR cameras, bridge cameras and cameras that look similar to SLR cameras are generally not allowed in. If in doubt, don’t bring it along. There may also be a total ban on cameras depending on the event. If you are unsure about a certain event, please contact us via Facebook, Twitter, or telephone +49 (0)30 / 20 60 70 88 99. 

Can I bring my tablet / laptop / phone charger?

Tablets, laptops / notebooks, tripods and so-called “selfie sticks” are not allowed at the Mercedes-Benz Arena. Phone chargers are permitted depending on their size. 

Can I bring a poster / banner?

The acceptance of posters and banners depends on the event and promoter. For sports events, banners over 1.0m2 are not allowed in. For concerts and other entertainment events, posters bigger than DIN A3 are generally forbidden. Please don’t bring larger quantities of paper, wallpaper rolls, confetti, etc. either. If you are unsure about the poster rules for a certain event, please contact us via e-mail, on Facebook or Twitter

What can I do if my or my child’s hearing is very sensitive and it’s too loud?

Free ear plugs are available at every event. Just ask our staff at the cloakrooms. You can also borrow ear defenders - please talk to our staff on site. You will have to leave a deposit in order to borrow them. 

What should I do if I have a problem during an event?

If something is wrong, please talk to our staff on site so we can help you. There are also paramedics available at every event if you have a medical issue. 

Getting There

Are there parking sites available at the Mercedes-Benz Arena?

Parking spaces for cars are available in the Mercedes-Benz Arena parking deck (all events) as well as parking area P2 (selected events only). The fee is 7 EUR per game for home games of the Eisbären Berlin and ALBA BERLIN and 8 EUR per event for all other events. You can find all information on parking and getting to the arena here.

Catering

Can I buy food and drinks in the arena?

The Mercedes-Benz Arena offers a wide variety of food and beverages. Check our Catering for information on our concessions and the World Dinner Restaurant.

FAQ - Tickets

Can I use the public transport with my ticket?

Usually, tickets are not valid for the use of public transport. In some cases, the ticket does include public transport in which case it will be noted on the ticket. If you are unsure, please call our ticket hotline +49 (0) 30 / 20 60 70 88 99 for further information.

How can I get a refund for tickets of cancelled or rescheduled shows?

In general, refunds are offered by the ticket agency where you purchased the ticket.

Do I need a separate ticket for my baby / infant?

Every visitor needs a valid ticket to attend an event, independent of their age. For Eisbären Berlin home games, children between 0-6 years can receive an additional ticket for free (maximum of 1 additional ticket per adult). Please check with our ticketing team for more information: +49 (0)30 / 20 60 70 88 99 or box-office@mercedes-benz-arena-berlin.de.  

Where can I get tickets for the events?

Please use the link Events & Tickets on our website, or:

- At the box office directly at the arena (on the right side of the main entrance) 
  Opening hours (on event-free days) 
  Monday to Friday 9:00 to 18:00 
  Saturday 10:00 to 14:00
  In case of an event on weekends our box office will be open from 10 a.m. to 6 p.m.

  At the box office you can pay your ticket in cash, with debit or credit card.

- By calling our ticket hotline +49 (0) 30 / 2060708899

Where can I buy tickets for wheelchair users?

In order to purchase tickets for wheelchair users, please contact our ticketing team (phone: +49 (0)30 / 20 6 070 88 99 or email: box-office@mercedes-benz-arena-berlin.de). For more information on accessibility, please click here

How can I tell if a ticket or ticket seller is legitimate?

If you have purchased your ticket from an official website, such as www.mercedes-benz-arena-berlin.de, our ticket hotline or our premium shop, there is no need to worry about the validity of your ticket. If you buy tickets from unofficial agents or websites, they could be fake, stolen or invalid, and you will not be able to get into the arena with one of those tickets. Never buy tickets from anyone outside the venue and never pay more than the face value of the seat. If in doubt, please call our ticketing team. 

The event I want to attend is sold out. What can I do?

  1. Please check if the event is really sold out through our event calendar on our website. If you can see the „Buy Tickets“ or „Premium Tickets“ button, there are still tickets available.
  2. Sign up for the event by clicking on the “Event Alert” button. If more tickets for a show are released, we will send you an email.
  3. Contact our ticketing team. Sometimes, there are still tickets available at face value for a show that is “sold out” and which cannot be booked online. Call our ticket hotline +49 (0)30 / 20 60 70 88 99 or our Premium Tickethotline +49 (0)30 / 20 60 70 88 44.

About the Arena

Where can I buy merchandise?

There is a merchandise shop on the left side of the main entrance, where you can by merchandise products of the Eisbären Berlin, ALBA BERLIN and Füchse Berlin. 
Opening hours: Monday to Saturday from 10 am to 6 pm and Sundays from 12 pm to 2 pm. For concerts an other shows, there are several merchandise booths inside the arena and sometimes event outside of the arena. 

Is there a cloakroom where I can leave my belongings?

Yes, there are several cloakrooms in the Mercedes-Benz Arena where you can leave your belongings. The fee is 2 EUR.

Is there a lost-property office?

Lost and Found objects are collected in the Arena Control Department that can be contacted via the following number: +49 (0)30-20 60 70 85 00.

Where can I smoke at the Mercedes-Benz Arena? What about e-cigarettes?

The Mercedes-Benz Arena is a no smoking venue. You can find several terraces, where smoking (as well as smoking e-cigarettes) is allowed, in the Premium area as well as on level 2. Visitors, whose seats are located on level 4 of the arena, can use the terraces on level 2. 

Are the toilets located close to my seat?

Yes. You can reach the toilets quickly from any seat or area in the arena.

Which seats are the best?

The best way to get a first impression of your view is by choosing a seat via the seating chart booking on our website. Our ticketing team will also be happy to assist you: +49 (0)30 / 20 60 70 88 99.

Do you accept debit cards or credit cards at the Mercedes-Benz Arena? Is there an ATM / cash machine inside the venue?

We accept cash, debit cards and credit cards. There is currently no ATM inside the Mercedes-Benz Arena. The nearest ATMs are located at Ostbahnhof station and inside metro station “Warschauer Straße”. 

Can I take a guided tour around the Mercedes-Benz Arena?

We do offer guided tours around the Mercedes-Benz Arena. However, we currently only offer them for groups. Please send an email to tour@mercedes-benz-arena-berlin.de for more information.

What happens to the rink ot the Eisbären Berlin when a concert takes place?

During other events the ice is covered with paving tiles which are 7 centimeters thick. The tiles' function is to prevent cold feet.

Which house regulations apply at the Mercedes-Benz Arena?

The details of our house regulations can be found here.

Is the Mercedes-Benz Arena located in the Low Emission Zone?

Yes. Further information can be found here.

Sport Sunday, 16.10.2016 13:00 hrs

Volleyball Supercup

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Concert Thursday, 16.02.2017 20:00 hrs

André Rieu

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Comedy Saturday, 29.04.2017 20:00 hrs

JP Kraemer - PS: ICH LIEBE EUCH

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