As a fully accessible arena, the Mercedes-Benz Arena offers wheelchair users and people with impaired mobility an ideal infrastructure to enjoy the events to their fullest extent.
In order to purchase tickets for wheelchair users, please contact our ticketing team (phone: +49 (0)30 / 20 6 070 88 99), or go to our box office located directly at the arena.
Tickets for ALBA BERLIN home games can only be purchased through the official ALBA BERLIN ticket hotline (030 - 300 905 -41 or -46) or at our box office from approx. 90 min. before tip-off.
Tickets for the Eisbären Berlin games are only available through the official Eisbären Berlin ticket hotline (030 - 97 18 40 40). Free tickets for wheelchair users are also available at entry 2 of the Mercedes-Benz Arena on the day of the event.
Parking and Entrance
Disabled access parking is available at both the underground car park "Plaza" and the Mercedes-Benz Arena car park. Guests with a degree of disability of 70% or more and vehicles for disabled with the blue badge are free of charge for Mercedes-Benz Arena events. All other guests will be charged with the regular rate. Please have your certificate of disability at hand.
Wheelchair users enter the arena via the entrance 9 next to the Premium entrance or the press entrance.
Seating and Toilets
130 superior seats have been allocated for wheelchair users and their companions on level 2, which are accessible by eight elevators. All levels contain toilet stalls designed for wheelchair use.