As a fully accessible arena, the Mercedes-Benz Arena offers wheelchair users and people with impaired mobility an ideal infrastructure to enjoy the events to their fullest extent.
In order to purchase tickets for wheelchair users, please contact our ticketing team (phone: +49 (0)30 / 20 6 070 88 99, or go to our box office located directly at the arena.
Tickets for ALBA BERLIN home games can only be purchased through the official ALBA BERLIN ticket hotline (030 - 300 905 -41 or -46) or at our box office from approx. 90 min. before tip-off.
Tickets for the Eisbären Berlin games are only available through the official Eisbären Berlin ticket hotline (030 - 97 18 40 40). Free tickets for wheelchair users are also available at entry 2 of the Mercedes-Benz Arena on the day of the event.
Parking and Entrance
If you have a certificate of disability with the identification marker aG (exceptional impaired mobility), designated parking lots will be available for your accessibility. Please use parking deck "B" (access via Marianne-von-Rantzau-Straße). Visitors with a disability degree of 70% or more can use the parking deck for free, as well as vehicles that have the respective blue certificate. The fee for all other users is 8 EUR (ALBA BERLIN and Eisbären Berlin games) or 10 EUR (all other events). Please have your certificate of disability ready upon entering.
Wheelchair users enter the arena via the Premium entrance or the press entrance.
Seating and Toilets
130 superior seats have been allocated for wheelchair users and their companions on level 2, which are accessible by eight elevators. All levels contain toilet stalls designed for wheelchair use.