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BTS live in Berlin - FAQs

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Merch:  
16.10.: 10:00 - 18:30*
17.10.: 09:00 - 17:30*

Doors:
16.10.: 17:00*
17.10.: 16:00*

BTS Studio:
16.10.: 10:00 - 18:00*
17.10.: 09:00 - 17:00*

Queueing:
ou can start queueing at noon on the respective show days.

Numbering:
16.10.: morning until noon*
17.10.: morning until noon*

*All times are subject to change. Your safety and enjoyment is our main priority– we may have to change some of these rules temporarily, or apply different ones, to ensure that everyone is kept safe.

Bag policy:
PLEASE NOTE THERE IS A STRICT BAG POLICY IN PLACE. No bags larger than DIN A4 (21,0 x 29,7 cm) will be allowed inside the venue. Leave any bags larger than this at the bag desposit BEFORE you enter the queue. If your bag is too big, you will be denied entry and lose your spot in the queue.

 

Numbering system

An official numbering for all regular tickets will be in place. The numbering for both dates (16 & 17 Oct) starts on 15 October in the afternoon.

WE WILL ONLY HONOR THE OFFICIAL NUMBERING.

Do I need to bring my ticket with me?
Yes. If you don't have your ticket yet (will-call), you will need to provide proof or purchase, e.g. an e-mail.

Do I need to bring an ID for the numbering?
It's best to carry some form of ID (ID card, passport, drivers licence, etc.) with you.

Can I pick up a wristbands for friends?
No. Wristbands will only be handed out in person.

Is there a numbering for seated tickets?
No. The numbering only applies to standing tickets (GA). 

Can we camp in front of the arena?

No. Camping in front of the arena for the BTS shows ist not permitted and security will be onsite.

Powerbanks and extra batteries?

Powerbanks are okay to bring. Max. size: 10x10cm. Only one powerbank per personal please. No additional batteries.

BTS Studio

The BTS Studio takes place at the Verti Music Hall right in Mercedes Platz. It's located across the Mercedes-Benz Arena.

Showroom / Boom Box / Virtual Video Zone:
Free for all visitors and can be accessed without a ticket. Please note that entry may be denied at any given time if the maximum capacity is reached.

Virtual Photo Zone:
This area can only be accessed with the respective QR code.

Opening hours:
Tue, 16.10. from 10:00 – 18:00
Wed, 17.10. from 9:00 – 17:00

When can we start queueing for the concerts?

You can start queueing at noon on the respective show day. Camping is not permitted. 

Can I bring a bag/backpack to the concert?

Visitors are permitted to take one small bag/handbag with them which does not exceed the size of “DIN A4” (21.0 x 29.7cm). You can find more information about the bag policy and security here.

Can I bring a camera to the show?

No, sorry.  The latest update is that no cameras are allowed inside the arena. Phones are okay to bring, but no lens accessories.

Can we bring lightsticks into the arena?

Lightsticks are okay to bring to the show. There will be charging stations inside the arena.

Do I need to bring an ID?

We recommend bringing some form of photo ID as security may ask for proof of age at the entry. This can be a ID card, passport, drivers licence etc.

Can I bring posters?

Posters up to DIN A3 are permitted. Anything that goes beyond that, incl. flags, banners etc. are not allowed. Furthermore, LED posters in any size are not allowed as well.

Can we buy merch at the venue?

Yes. Merch will be sold outside and inside the arena. But we have no information about what, exactly will be sold. 

Do I need to be at least 16 in order to attend the show on my own?

Yes! If you’re younger than 16, you need to be accompanied by an adult (18 years or older) who is either a Custodial Person or has been named a Person with Parental Power. The accompanying person must have a valid ticket for the event and you must enter the arena together.

The person with parental power or custodial person can only accompany a max. of 4 children and adolescents under the age of 16.

The adult may have a ticket for a different seating area though (exception: Premium / VIP /standing tickets). Parents / legal guardians can appoint someone else (friends, sisters/brothers, etc.) to act as a Custodial Person for the event. Find more information here: https://www.mercedes-benz-arena-berlin.de/en/the-venue/age-restrictions

Can Under 16s be in the VIP / standing area?

Children between 12 and 15 may enter the standing area, but must be accompanied by an adult aged 18 or over who is a Custodial Person or has been named a Person with Parental Power. In the case of standing tickets, the accompanying adult MUST have a standing ticket as well and may not sit in a different area of the arena. Children under 12 may not enter the standing area at all. Fans who are 16 years or older may enter the standing area on their own.

I bought tickets from a third party / reseller website! Are they valid?

Unfortunately we have no way of telling whether a ticket purchased at non-official websites is valid for entry or not. We strongly advise against buying these tickets as they are often overpriced and the validity of the tickets can never be guaranteed. 

Statement from the promoter Live Nation: 

"We remind you to only use verified ticketing agents for all purchases. We are not responsible for any damages caused by tickets purchased through unofficial channels."