As a fully accessible arena, the Mercedes-Benz Arena offers wheelchair users and people with impaired mobility an ideal infrastructure to enjoy the events to their fullest extent.
Tickets for events at Mercedes-Benz Arena
You would like to purchase a barrier-free ticket for an event in the Mercedes-Benz Arena? The following link will provide you with information on the respective contact point for all events at Mercedes-Benz Arena. Please contact the person listed there.
Contact point: tickets for wheelchair users and people with disabilities
Tickets (prices according to price category 5) for ALBA BERLIN home games can be purchased via email at firstname.lastname@example.org or at the box office* (depending on availability) from approx. 90 min. before tip-off. Tickets include a free parking tickets for the accompanying person.
Tickets for the Eisbären Berlin games are only available through the official Eisbären Berlin ticket hotline (030 - 97 18 40 40). Tickets for wheelchair users are also available at the box office of the Mercedes-Benz Arena on the day of the event.
Parking and Entrance
Disabled access parking is available at both the underground car park "Plaza" and the Mercedes-Benz Arena car park. We also encourage you to use available capacities at the car park of the “East Side Mall” (access via Tamara-Danz-Strasse).
Wheelchair users enter the arena via the entrance 9 next to the Premium entrance or the press entrance.
Seating and Toilets
130 superior seats have been allocated for wheelchair users and their companions on level 2, which are accessible by eight elevators. All levels contain toilet stalls designed for wheelchair use.
For persons with limited mobility a limited number of wheelchairs will be available at the main entrance (access via Mercedes Platz), at the Premium Entrance, Entrance 9 (access via Mildred-Harnack-Str.) and Entrance 2 (access via Hedwig-Wachenheim-Str.) for the duration of the event. Please speak to the security staff on site if you need assistance.
Audio commentary for persons with visual impairment
For persons with visual impairments, the Mercedes-Benz Arena will provide receivers and headphones free of charge at home games of the Eisbären Berlin and ALBA BERLIN, which can be used to listen to the live commentary of the television broadcast. The use of own headphones with 3.5mm jack plug is possible. The receivers and headphones will be handed out from the beginning of the admission against the deposit of an ID document at Entrance 2 (access via Hedwig-Wachenheim-Str.).