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Hotline: 01806 - 570070
Premium: 030/20 60 70 88 44
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As a fully accessible arena, the Mercedes-Benz Arena offers wheelchair users and people with impaired mobility an ideal infrastructure to enjoy the events to their fullest extent.

Please let us know before your visit if you require assistance or an accompanying person on arrival at the arena.


Accessible Tickets for events at Mercedes-Benz Arena

You would like to purchase an accessible ticket for an event in the Mercedes-Benz Arena or you have questions about purchasing a companion ticket for people with a "B" on their disabled pass? The following link will provide you with information on the respective contact point for all events at Mercedes-Benz Arena. Please contact the person listed there.

Contact point: Accessible Tickets

Tickets (prices according to price category 5) for ALBA BERLIN home games can be purchased via email at ticketing@albaberlin.de or at the box office* (depending on availability) from approx. 90 min. before tip-off. Tickets include a free parking tickets for the accompanying person.


Eisbären Berlin:
Tickets for the Eisbären Berlin games are only available through the official Eisbären Berlin ticket hotline (030 - 97 18 40 40). Tickets for wheelchair users are also available at the box office of the Mercedes-Benz Arena on the day of the event.



Parking and Entrance

Disabled access parking is available at both the underground car park "Plaza" and the Mercedes-Benz Arena car park. We also encourage you to use available capacities at the car park of the “East Side Mall” (access via Tamara-Danz-Strasse).  
The parking spaces for disabled persons in the "Arena" parking garage are at ground level. Wheelchair users can exit/access the "Plaza" and "East Side Mall" parking garages via signposted elevators.

Wheelchair users enter the arena via the entrance 9 next to the Premium entrance or the press entrance (entrance 2). For drop-off and pick up please use the press entrance via Hedwig-Wachenheim-Strasse.

Seating and Toilets

130 superior seats have been allocated for wheelchair users and their companions on level 2, which are accessible by eight elevators. All levels contain toilet stalls designed for wheelchair use.

Mobility Service

For persons with limited mobility a limited number of wheelchairs will be available at the main entrance (access via Mercedes Platz), at the Premium Entrance, Entrance 9 (access via Mildred-Harnack-Str.) and Entrance 2 (access via Hedwig-Wachenheim-Str.) for the duration of the event. Please speak to the security staff on site if you need assistance.

Audio commentary for persons with visual impairment

For persons with visual impairments, the Mercedes-Benz Arena will provide receivers and headphones free of charge at home games of the Eisbären Berlin, with which the live commentary produced by Eisbären Berlin can be used. The use of own headphones with 3.5mm jack plug is possible. The receivers and headphones will be handed out from the beginning of the admission against the deposit of an ID document at Entrance 2 (access via Hedwig-Wachenheim-Str.).

The Euroleague home game between ALBA BERLIN and FC Bayern Munich Basketball on 18 January 2024 will feature audio commentary for the last time in the 2023/2024 Euroleague season using the TV commentary produced in the arena.

Ice Hockey Friday, 08.03.2024, 19:30 hrs

Eisbären Berlin - Fischtown Pinguins Bremerhaven

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Concert Saturday, 09.03.2024, 20:00 hrs

The World of Hans Zimmer

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Concert Monday, 11.03.2024, 19:30 hrs

Niall Horan

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