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Hygiene Concept

At Mercedes-Benz Arena the health and security of our guests, athletes, artists and employees are our top priority.

All of our AEG facilities around the globe have highest cleaning and cleanliness standards to facilitate the prevention of illness.

Mercedes-Benz Arena has established the following preventive measures:

  • Door handles are cleaned and disinfected multiple times a day.
  • All employees have been provided with disinfectant. In addition multiple stations for contactless hand disinfection have been erected throughout the venue.
  • Security checks at the entrance are carried out using contactless walk through metal detectors. If additional checks are necessary our security staff is equipped with contactless handheld probes.
  • Signs indicating effective disinfection and washing of hands are set up at all sanitary facilities for guests and employees as well as elevators and have been forwarded to all external service providers.
  • Contactless payment is possible and preferred
  • Floor markings assist to control the minimum distance of 1.5 meters
  • Ventilation in the building is set to pure outdoor air. Recirculation mode is turned off. At Mercedes-Benz Arena there are six main ventilation systems in the inner bowl with a total operating performance of supply air and exhaust air of 320.000 m3/h.

General Hygiene Rules

  • Please cough and sneeze into the crock of the arm.
  • Wash and disinfect your hands regularly.
  • The use of the official Corona Warning App of the Robert Koch Institute is highly recommended.

 

Getting There

While travelling to or from the venue please maintain a minimum distance of 1.5m at the car park, on public transport or use a bicycle if possible.

We ask for a timely arrival.

 

Regulations for attending a "3G" event

 

  • "3G" stands for vaccinated, recovered, tested
  • All spectators without exception must wear a medical face mask when accessing the venue and throughout the entire stay. Medical face masks are also mandatory at the outdoor area / smoking area. We advise to wear already a medical face mask when queuing infront of the entrance.
  • For the protection of all our guests certificates to avoid the obligation to wear a medical face mask are not accepted. Wearing mouth and nose covers, visors, scarves or kerchiefs or mouth and nose protection with an exhalation valve is not accepted as an equivalent alternative to medical face masks.
  • A minimum distance of 1.5 m must be maintained within the arena and at the entire event area.

MBA_210908_AnOp_Hygiene_Icons_1920x1080px_01_03_ENG.png

Entrance

  • To secure a fast entrance procedure, please be prepared to show your own ID-Card, your vaccination, recovery or test certificate and your ticket.
  • Tickets are personalized and not transferable.
  • The transfer and resell of a ticket is prohibited.
  • Children:
    • < 7 years of age: no certificate needed
    • Students from 7 years of age: The certificate of a school department and therefore the proof of regular testing during school attendance is valid, especially in combination with a student ID.
    • Children from 7 years of age without student ID: recovery or test certificate is required

  • Special regulations for home games of ALBA BERLIN
    • No exemptions for children under 7 years of age or students
    • Proof of antigen rapid test from the same day or PCR test from within the last 48 hours. Self tests or test certificates from a school department or employee are not valid.
  • Regulations for the purchase of tickets for children are subject to the promoter. Other regulations therefore may apply.
  • Please note that bags larger than DIN A4 are not allowed. For further information click here.

Wayfinding

  • Please observe floor markings, distance lines and information signs.
  • Avoid unnecessary walking and always use the nearest restrooms or food stands and exit.
  • Please note the separate entrances and exits at the restrooms. (one way system)
  • Avoid queuing

At your seat

  • Please take your seat as soon as possible.
  • Take only the seat printed on the ticket.
  • Do not change or switch your seat.
  • Always observe the seating & spacing markings.

Catering

  • For organizational reasons, we can only offer a limited selection of food and beverages at this time.
  • The consumption of food & beverages is only allowed at your seat.
  • The medical mask can be removed for eating & drinking.

Payment

  • Contactless payment is preferred.
  • Food & drinks can also be ordered via the Mercedes-Benz Arena App.

Regulations for attending a "2G" event

 

  • "2G" stands for vaccinated and recovered
  • All spectators without exception must wear a medical face mask when queuing at the entrance infront of the arena.
  • For the protection of all our guests certificates to avoid the obligation to wear a medical face mask are not accepted. Wearing mouth and nose covers, visors, scarves or kerchiefs or mouth and nose protection with an exhalation valve is not accepted as an equivalent alternative to medical face masks.
  • A minimum distance of 1.5 m must be maintained at the entire event area.
  • After the security check you may take off your medical mask within the arena and the terrace. A minimal distance does not need to be kept any longer. However, we advise on wearing a medical mask and keeping distance.

211017_MBA_Hygienemaßnahmen_1920x1080_2G_Indoor_EN.png

Entrance

  • To secure a fast entrance procedure, please be prepared to show your own ID-Card, your digital verifiable vaccination or recovery certificate and your ticket. Further information on the COVID-certificate of the EUR can be found here. The digital vaccination certificate as a QR-code can be shown on the display of a smartphone. You may also bring a printed version of the QR-code that you receive with your certificate in the pharmacy. Please note that this needs to be scanable.
  • Exemptions from "vaccinated"/"recovered" only apply to children under 12 years of age and persons that cannot be vaccinated. The latter need a medical certificate as proof as well as a negative PCR-test from within the last 48 hours.
  • Children between 6 and 12 years of age need a negative test certificate to access the arena. The certificate of a school department and therefore the proof of regular testing during school attendance is valid, especially in combination with a student ID.
  • Regulations for the purchase of tickets for children are subject to the promoter. Other regulations therefore may apply.
  • Tickets are personalized and not transferable.
  • The transfer and resell of a ticket is prohibited.
  • Please note that bags larger than DIN A4 are not allowed. For further information click here.

At your seat

  • Take only the seat printed on the ticket.
  • Do not change or switch your seat.

Catering

  • For organizational reasons, we can only offer a limited selection of food and beverages at this time.
  • The consumption of food & beverages is allowed in the entire arena.

Payment

  • Contactless payment is preferred.
  • Food & drinks can also be ordered via the Mercedes-Benz Arena App.

In general

If you feel ill or notice symptoms that could indicate an infection with COVID-19 please stay home!

 

General information

  • Please also visit the sanitary facilities during the event and not only during the breaks to avoid rush hours.
  • Instructions of the security must be followed at all times.
  • Please respect the house rules of the Mercedes-Benz Arena.