Services - Your Visit at Mercedes-Benz Arena
Get more out of your visit to the Mercedes-Benz Arena: these services are designed to make your event experience that little bit more comfortable and exciting.
Whether you are attending a concert or a show at the Mercedes-Benz Arena, are a fan of the Eisbären Berlin or ALBA BERLIN or want to plan activities around your event visit - our new Mercedes Platz app is your loyal companion for your visit.
Order food and drinks by phone and pick up your order at the app lanes, which are reserved exclusively for app users.
Secure your Club 201 ticket for your favorite event and become a Club 201 member.
Save your favorite events directly in the calendar and receive all important information about the event including admission times, support acts, traffic information, etc.
Keep an overview at all times and use our Arena Map to find your seat, checkrooms, catering stands etc. more easily.
With the Mercedes Platz App you have everything at a click - all events and news from the Mercedes-Benz Arena, the Verti Music Hall, the UCI LUXE cinema program as well as menus and opening hours of the restaurants at Mercedes Platz.
Starting January 1st, 2024, all payment terminals at Mercedes-Benz Arena will be converted to cashless payment. At all events, food and drink orders can only be paid for by card at the concession stands, at mobile stations and in the Premium area (including suites and World Dinner Restaurant). Only cashless payments will also be accepted at the cloakrooms and merchandise stands.
Accepted payment methods from January 1, 2024 are debit card, AMEX, Mastercard, VISA, Apple Pay and Google Pay.
At Eisbären Berlin the home games the changeover will take place in the 2024/25 season. Nevertheless, card payment is already recommended.
All tickets that you buy in our Premium Ticket Shop are also available as mobile tickets. This allows you to conveniently show your cell phone at the entrance instead of printing out a ticket.
Earmuffs & earplugs
Earplugs are available free of charge on request at all checkrooms in the Mercedes-Benz Arena. Earmuffs for children are also available for a deposit. Simply speak to our staff on site.
Charge Your Phone
Your cell phone battery is dead? No problem. You will find charging stations powered by Aircharge at the after-show bar on the 2nd floor and at the bar in the Premium Lounge.